Digital Marketing & Customer Service

Digital Marketing and Customer Service Assistant

Join a fast-moving family-owned business operating within the Australian motorsport industry.

We are looking for a capable and creative Digital Marketing and Customer Service Assistant to help coordinate and deliver our day-to-day marketing activity.

This is a varied role covering digital campaigns, social media, content, email marketing, website updates, product promotions and event marketing. Graphic design will form an important part of the position, so applicants must have a genuine background in design and be confident creating professional marketing assets.

Each morning will begin with customer service and order processing before the remainder of the day shifts into digital marketing, campaign support and content creation.

Photography, videography and video editing experience would also be highly regarded.

About the role

You will work within a close-knit and highly efficient team where everyone takes ownership of their responsibilities and contributes across the business.

The first one to two hours of each day will generally focus on customer service and order management.

Responsibilities will include:

• Responding to customer emails and enquiries
• Entering customer orders for our warehouse team
• Processing and completing website orders
• Following up on customer requests and order issues
• Assisting with general customer service administration

Once these daily responsibilities are complete, the remainder of the day will focus primarily on digital marketing.

Digital marketing responsibilities

• Assisting with the planning, coordination and delivery of digital marketing campaigns
• Creating content and marketing assets for social media, email, websites and digital advertising
• Supporting product launches, motorsport events, promotions and brand campaigns
• Planning and scheduling social media content
• Assisting with email marketing campaigns and customer communications
• Updating website content, product information, banners and promotional pages
• Helping coordinate campaign timelines, assets and internal requirements
• Monitoring campaign activity and helping identify opportunities for improvement
• Supporting paid advertising campaigns across platforms such as Meta and Google
• Maintaining a consistent brand presence across all digital channels
• Contributing ideas for campaigns, promotions and content
• Working with the wider team to bring marketing initiatives to life

Graphic design and content creation

Graphic design experience is essential for this role.

You will be responsible for creating professional marketing materials, including:

• Social media graphics
• Digital advertising creative
• Email campaign assets
• Website banners
• Product promotions
• Event materials
• Sales and marketing documents

Applicants should be confident using Adobe Photoshop, Illustrator, Canva or similar programs and have a strong understanding of layout, typography, branding and visual communication.

Experience with photography, videography or video editing would be highly regarded and may create opportunities to assist with content production at products, campaigns and motorsport events.

About you

The ideal candidate will:

• Have previous experience in digital marketing or a related role
• Have proven graphic design experience or relevant qualifications
• Understand social media, email marketing, websites and digital campaigns
• Be confident creating professional digital content
• Have strong written communication and customer service skills
• Be organised and able to manage multiple projects and deadlines
• Be proactive and comfortable taking ownership of tasks
• Be able to work independently without constant direction
• Have excellent attention to detail
• Be adaptable and willing to assist across different areas of the business
• Have an interest in motorsport, automotive culture or performance products

Why join us?

This is an opportunity to build broad digital marketing experience within the Australian motorsport industry.

You will work across real campaigns, product launches, events, social media, advertising and content, with the opportunity to contribute ideas and see your work used across the business.

This role would suit someone who enjoys variety, works efficiently and wants to become an important part of a growing family-owned business.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in a Digital Marketing Role?
• How much notice are you required to give your current employer?