Gold Coast Resident Accreditation Liaison - Supercars Australia

GOLD COAST RESIDENT ACCREDITATION LIAISON - 3 MONTH FIXED TERM CONTRACT

ABOUT SUPERCARS

The Repco Supercars Championship is the premier motorsport category in Australasia and one of the most watched and attended sports in the region. As the category continues to evolve, Supercars is now globally recognised as a leader in motorsport entertainment and fan engagement.

We are entering a significant growth phase — redefining our commercial model, expanding our event and content footprint, and elevating the way brands connect with our platform.

This is a rare opportunity to play a leading role in shaping the future of a major Australian sporting property.

CULTURE

It is an exciting time to be a member of the Supercars team, as we continue to grow as one of the leaders in Australian sport. Our culture supports high performance and is characterised by our values, which foster a team who are:

• Respect
• Teamwork
• Excellence
• Passion

About the Role

Supercars is seeking a customer-focused professional to assist with the delivery of the Gold Coast Resident Accreditation Program. This is a highly organised, process-driven, front-facing role administering resident accreditation enquiries and operations before, during and post a major event.

You will be the key point of contact for residents, building managers and local stakeholders, requiring clear, calm and effective communication at all times while managing enquiries, processing applications, and actioning issues to ensure a smooth and professional experience.

Key Responsibilities

• Manage resident and stakeholder communications across phone, email, in person
• Process accreditation applications with accuracy and attention to detail
• Maintain resident data integrity and resolve access or admin issues
• Manage the Resident Accreditation Centre during the event, rolling out onsite accreditation operations and collections
• Manage post-event reconciliation and reporting

About You

• Strong customer service and stakeholder management skills with the ability to communicate clearly, calmly and confidently under pressure
• Highly organised with excellent attention to detail
• Proven experience in a fast-paced operational or event environment
• Confident handling high-volume enquiries and resolving issues
• Able to work independently and escalate when required

Highly regarded:

• Accreditation, access control or event operations experience
• Experience working with databases and Excel

Key Traits

• Calm under pressure and solutions-focused
• Professional, accountable and proactive
• Strong communicator with sound judgement
• Continuous learner with respect for established systems

Additional Requirements

• Ability to work extended hours and weekends during event delivery